How to make a purchase

Some products require you to select a size first. In those cases, click inside the size box just above the "Add to basket" button and select the size you require. Then click on the "Add to basket" button.

After clicking the "Add to basket" button, select from the following 3 choices:

- "Confirm" to continue shopping

- "Checkout Now" if you have finished your selections and wish to pay for the goods

- "Cancel" if you have made a mistake

You can check the contents of your shopping basket at any time by clicking "View Basket" located at the top right of the page. In the shopping basket, you can remove or amend the quantity of anything you have previously selected.

When you have finished shopping and wish to complete your order, select "Go to Checkout" at the top of the page and follow the on-screen instructions.

Your card details are totally secure. We don't even get to see your card number if you order online.

We also accept telephone orders with your credit or debit card if that's your preference.

If have any problems with the online ordering process, please don't give up. Call us on 01243 551886 for help.

Our privacy policy

We will only use the information you supply us lawfully. The only personal details we require from you are your name, address, phone number & e-mail address so that we can process your order. If you are ordering by phone, we will also require your card details. These are destroyed after the order is processed. We may telephone you or contact you by e-mail prior to despatching your order in case any clarification is needed. We will periodically advise you of special offers or new items via e-mail unless you check the opt-out box at the checkout stage or by e-mail to us at any time afterwards. For any enquiries about our privacy policy, please e-mail us.

Please note that "cookies" are used on this site so that the virtual shopping trolley can function. Without cookies, the trolley will not work so please don't turn cookies off.

If the only cookies you know come from a jar, rest assured that our cookies are 100% fat-free.

Our Guarantee, Returns and Complaints Procedure

This guarantee does not cover accidental damage.

It goes without saying that we will immediately replace, at our cost, any goods which arrive to you in a faulty condition. Complaints will be dealt with fairly and confidentially. We promise to acknowledge any complaints within 5 days of receipt. We will advise you a likely timescale for resolving the dispute. We promise to keep you informed about the progress of the dispute. We will continuously monitor complaints so that our service can be improved.

The above guarantee in no way affects and is in addition to your statutory rights.

Small print

Non-acceptance of an order may be a result of one or more of the following:

* The product you ordered being unavailable from stock

* Our inability to obtain authorisation for your payment

* The identification of a pricing or product description error

You should note that we only charge your card after the goods are despatched.