About Us

We are an enthusiastic, family-run, internet-only outlet.  We specialise in top-quality genuine flokati rugs and specialist rug anti-slip underlay.

We don't have expensive retail premises to look after and pay for and we are able to pass on the cost savings to you.  Our products are great value but not cheap.

We hope you like what you see.  If you do, please tell your friends.  If you don't, please tell us!

Making Your Purchase

Making a purchase could not be easier. Just browse our online store and select any items that you wish to buy by adding them to your shopping basket. After you have finished your selections, click on " Checkout".

We recommend that you register your details on the site before ordering.  This will enable you to check on the progress of your order online and will make future purchases quicker.  Please make a note of your password for future use.  For your peace of mind and security, we want to assure you that we never see your  password or credit card details at any time when you order online.

Online credit card transactions using modern encryption systems are the safest way of purchasing on the internet.

If you feel happier to phone us your credit card details, please do so on 01243 551886

Postage & Handling

We don't charge extra for postage and handling to mainland UK destinations unless you specify expedited delivery during checkout. We regret that at present, we only accept online orders for delivery to the UK.  Please contact us for a quotation to other destinations.

Delivery Schedule & Expedited Delivery Limitations

We will normally dispatch your order same working day or the day after your order but at times, we may take longer but always within 7 days. We do try to maintain adequate stocks of the items on our site.  It is normally not possible to order something which is out of stock but if due to unexpected demand, your item becomes suddenly out of stock, we will advise you of the anticipated delivery date and we will always give you the option to cancel your order.

Our courier does not collect at the weekends so any orders with expedited delivery received at the weekend will not arrive until Tuesday at the earliest.  Please note that expedited delivery usually means next day but it could be 2 working days.

Credit Card Security

Shopping over the Internet using modern secure data encryption is very safe, much safer than giving your credit card to a waiter in a restaurant. But if for any reason you are unhappy to purchase online or you don't own a credit card, please call us on 01243 551886.  Alternatively, you may pay by bank transfer (our bank details will be quoted on the order invoice).

Our Guarantee, Returns and Complaints Procedure

We guarantee your complete satisfaction.  If you have changed your mind or are not satisfied with any of the goods you bought, for whatever reason, return them to us, unused and undamaged, within 14 days of receipt and we will refund the purchase price (normally within 7 days). Before returning the goods, please drop us a line by e-mail and include a short description of the reason for your dissatisfaction.  The cost of the return postage is paid by you.  Please note that cut-to-order underlay cannot be returned unless faulty.

This guarantee does not cover accidental damage.

It goes without saying that we will immediately replace, at our cost, any goods which arrive to you in a faulty condition. Complaints will be dealt with fairly and confidentially. We promise to acknowledge any complaints within 5 days of receipt. We will advise you a likely timescale for resolving the dispute. We promise to keep you informed about the progress of the dispute. We will continuously monitor complaints so that our service can be improved.

The above guarantee in no way affects and is in addition to your statutory rights.

Our Privacy Policy

We will not disclose your details to anyone else. Guaranteed!  We will only use the information you supply to us lawfully. The only personal details we require from you are your name, address, phone number & e-mail address so that we can process your order. We may telephone you or contact you by e-mail prior to dispatching your order in case any clarification is needed. We will periodically advise you of special offers or new items via e-mail unless you check the opt-out box at the checkout stage. For any enquiries about our privacy policy, please use the "Contact Us" page.

Please note that "cookies" are used on this site so that the virtual shopping trolley can function.  Without cookies, the trolley will not work so please don't turn cookies off.  By using the site, it is deemed that you have accepted the use of cookies.

If the only cookies you know come from a jar, rest assured that our cookies are 100% fat free!

Small Print

Order acceptance and the completion of the contract between you and us will take place on the dispatch of the products ordered by you unless we have notified you that we do not accept your order or you have cancelled it.

Non-acceptance of an order may be a result of:

Our inability to obtain authorisation for your payment

The product being unexpectedly out of stock

The identification of a pricing or product description error

Contacting Us

We are a web based company and we prefer that you email us with your questions.  Please use the "Contact Us" facility at the top of the screen. If you need to talk to us, please call 01243 551886.

Or write to us: 
Rugs and Stuff, 2 The Poplars, Yapton, Arundel, West Sussex, BN18 0EQ.