We are an enthusiastic, family-run, internet-only business. We have been running our internet shop since 2001 and we specialise in top-quality genuine flokati rugs from Greece and high quality rug anti-slip underlay from Germany and the USA.
We don't have expensive retail premises to look after and pay for so our products are great value.
We hope you like what you see. If you do, please tell your friends. If you don't, please tell us!
Making Your Purchase
Making a purchase could not be easier. Just browse our online shop and select any items that you wish to buy by adding them to your shopping basket. After you have finished your selections, click on " Checkout".
We recommend that you register your details on the site before ordering. This will enable you to check on the progress of your order online and will make future purchases quicker. Please make a note of your password for future use. For your peace of mind and security, we want to assure you that we never see your password or credit card details at any time when you order online.
Online credit card transactions using modern encryption systems are the safest way of purchasing on the internet.
If you feel happier to phone us your credit card details, please do so on 01243 551886. Your card details are destroyed after the order is processed.
Postage & Handling
We don't charge extra for postage and handling to mainland UK destinations unless you specify expedited delivery during checkout. We regret that at present and due to the many trade barriers caused by Brexit, we only accept online orders for delivery to the UK. Please contact us for a quotation to other destinations as exports to some countries may be possible.
Delivery Schedule & Expedited Delivery Limitations
We will normally dispatch your order same working day or the day after your order but at times, we may take longer but always within 7 days. We do try to maintain adequate stocks of the items on our site. It is normally not possible to order something which is out of stock but if due to unexpected demand in other marketplaces, your item becomes suddenly out of stock, we will advise you of the anticipated delivery date and we will always give you the option to cancel your order.
Our courier does not collect or deliver at the weekends so any orders with expedited delivery received after Friday at 12pm or at the weekend will not arrive until Tuesday at the earliest. Please note that expedited delivery usually means next working day but it could be 2 working days. Next-day courier services are only available in the UK mainland.
Credit Card Security
Shopping over the Internet using modern secure data encryption is very safe, much safer than giving your credit card to a waiter in a restaurant. If for any reason you are unhappy to purchase online, please call us on 01243 551886. Your card details are destroyed after the order is processed. Alternatively, you may pay by bank transfer (our bank details will be quoted on the order invoice).
Our Guarantee, Returns and Complaints Procedure
If after receiving the goods, you change your mind or are not satisfied with any of the goods you bought, for whatever reason, return them to us, unused and undamaged, within 14 days of receipt and we will refund the purchase price (normally within 7 days). Standard delivery is free but any additional costs you paid for delivery, for example expedited delivery, will not be refunded.
Before returning the goods, please drop us a line by e-mail and include a short description of the reason for your dissatisfaction. The cost of the return postage is paid by you unless the goods are faulty. Please note that cut-to-order underlay cannot be returned unless faulty.
If any goods arrive in a faulty condition, we will replace or refund per your preference.
This guarantee does not cover accidental damage whilst in your possession.
The above guarantee in no way affects and is in addition to your statutory rights.
Complaints will be dealt with fairly and confidentially. We promise to acknowledge any complaints within 5 days of receipt. We will advise you a likely timescale for resolving the dispute. We promise to keep you informed about the progress of the dispute. We will continuously monitor complaints so that our service can be improved.
If the only cookies you know come from a jar, rest assured that our cookies are 100% fat free!
Order acceptance and the completion of the contract between you and us will take place on the dispatch of the products ordered by you unless we have notified you that we do not accept your order or you have cancelled it.
Non-acceptance of an order may be a result of:
- Our inability to obtain authorisation for your payment
- The product being unexpectedly out of stock
- The identification of a pricing or product description error
We are a web based company and we prefer that you email us with your questions. Please use the "Contact Us" facility at the top of the screen. If you need to talk to us, please call 01243 551886.
Or write to us:
Rugs and Stuff Ltd, 2 The Poplars, Yapton, Arundel, West Sussex, BN18 0EQ.