Delivery Information
Postage & Handling
We don't charge extra for postage and handling to mainland UK destinations unless you specify expedited next-day delivery when checking out.
We only accept orders for delivery to the UK. If you require delivery outside the UK and have an Amazon account, you may be able to find our products available for your location on the Amazon UK website.
Delivery Schedule and Delivery Limitations
We will normally dispatch your order same working day or the day after your order.
Orders are usually despatched with Royal Mail on a 2-3 day delivery service, although this timescale is not guaranteed. We offer a next day delivery service for an additional charge.
What do we mean by "Expedited - Next Day Service"
For next working day delivery, please order before 12:00 Monday to Thursday. If order is placed on a Friday, delivery will not take place until the following Monday. Our next working day orders are usually sent with DHL or similar or Royal Mail and fulfilled on time over 95% of the time however, this service is not guaranteed - in the event your parcel is not delivered by the next working day, our maximum liability is a refund of the next working day element paid by you. (Please note: You will not be refunded if the parcel could not be delivered on account of you not being available to sign for the parcel and/or have not made alternative arrangements).
Please also note that are there no weekend deliveries although smaller items sent with Royal Mail may arrive at the weekend.
Unfortunately, we cannot offer a Next Working Day Service to Northern Ireland or Highlands and Islands. Additionally, delivery prices for Scottish Highlands and Islands, Jersey, Guernsey, Isle of Man, or Northern Ireland will occasionally need to be recalculated after an order has been made on the website. If this is the case, we will contact you before dispatch to inform you of the additional cost.
Please note that our courier does not collect or deliver on Saturdays or Bank Holidays so any delivery that was due on a Bank Holiday will arrive the following working day.
Next Day delivery orders for smaller items are sent with Royal Mail 24 and the cut off is usually 4pm. This service includes Saturday and Sunday delivery.
Please call 01243 551886 to check if you still have time to order for next day delivery.