If after receiving the goods, you change your mind or are not satisfied with any of the goods you bought, for whatever reason, return them to us, unused and undamaged, within 14 days of receipt and we will refund the purchase price (normally within 7 days). Standard delivery is free but any additional costs you paid for delivery, for example expedited delivery, will not be refunded.
Before returning the goods, please drop us a line by e-mail and include a short description of the reason for your dissatisfaction. The cost of the return postage is paid by you unless the goods are faulty. Please note that cut-to-order underlay cannot be returned unless faulty.
If any goods arrive in a faulty condition, we will replace or refund per your preference. This does not affect your statutory right.